The Orchestration of Corporate Performance Management and Business Process Management and Its Effect on Perceived Organizational Performance

Jaklič, Jurij and Bosilj-Vukšić, Vesna and Mendling, Jan ORCID: https://orcid.org/0000-0002-7260-524X and Štemberger, Mojca Indihar (2021) The Orchestration of Corporate Performance Management and Business Process Management and Its Effect on Perceived Organizational Performance. SAGE Open. ISSN 2158-2440

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Abstract

Various management approaches have been proposed to maintain good organizational performance on a continuous basis, with corporate performance management (CPM) and business process management (BPM) being two major groups. While the conceptual connection between CPM and BPM might see obvious, their actual empirical connection with performance remains poorly understood. In this article, we address this gap and develop a theoretical model that explicates the causal paths from CPM via BPM toward organizational performance in terms of a set of hypotheses. Based on a survey, we find that the effect of CPM on organizational performance is largely mediated by CPM-BPM orchestration and process performance. With this study, we respond to recent calls for novel studies in this area and highlight the impact of well-orchestrated CPM and BPM initiatives on organizational performance.

Item Type: Article
Additional Information: The research presented in this article was financially supported in part by the Croatian Science Foundation under the project No. IP-2014- 09-3729—Process and Business Intelligence for Business Performance and in part by the Slovenian Research Agency under the research program No. P2-0037—Future internet technologies: concepts, architectures, services, and socioeconomic issues.
Keywords: corporate performance management, business process management, orchestration, process performance, organizational performance
Divisions: Departments > Wirtschaftsinformatik u. Operations Mgmt > Data, Process and Knowledge Management
Version of the Document: Published
Depositing User: Gertraud Novotny
Date Deposited: 23 Nov 2021 14:30
Last Modified: 23 Nov 2021 14:30
Related URLs:
FIDES Link: https://bach.wu.ac.at/d/research/results/102123/
URI: https://epub.wu.ac.at/id/eprint/8428

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