Cognitive Diagram Understanding and Task Performance in Systems Analysis and Design

Malinova Mandelburger, Monika and Mendling, Jan (2021) Cognitive Diagram Understanding and Task Performance in Systems Analysis and Design. MIS Quarterly, 45 (4). pp. 2101-2157. ISSN 2162-9730

Available under License Creative Commons: Attribution 4.0 International (CC BY 4.0).

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Models play an important role in Systems Analysis and Design (SAD). A diagrammatic model is defined as a mapping from a domain to a visual representation in such a way that relevant information is preserved to meet a specific goal. So far, cognitive research on diagram criteria in relation to task performance has been fragmented. The aim of this paper is to (1) consolidate research on the cognitive processing steps involved during understanding and task performance with diagrams, (2) consolidate corresponding criteria for such diagrams to best support cognitive processing and (3) demonstrate the support effective diagrams provide for performing SAD tasks. Addressing the first aim, we develop a theoretical cognitive framework of task performance with diagrams called CogniDia. It integrates different cognitive theories from research on diagrams in software engineering and information systems. Regarding the second aim, we review the literature to organize criteria for effective cognitive processing of diagrams. We identify research gaps on verbal and task processing. Regarding the third aim, we use the theoretical cognitive framework to investigate how diagrams support the SAD process effectively.

Item Type: Article
Keywords: Models, diagrams, systems analysis and design, cognitive processing, criteria, guidelines, task analysis, CogniDia
Divisions: Departments > Wirtschaftsinformatik u. Operations Mgmt > Data, Process and Knowledge Management > Mendling
Version of the Document: Published
Depositing User: Gertraud Novotny
Date Deposited: 19 Oct 2021 15:39
Last Modified: 19 Oct 2021 15:39
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