The Business Process Design Space for exploring process redesign alternatives

Gross, Steven and Stelzl, Katharina and Grisold, Thomas and Mendling, Jan ORCID: https://orcid.org/0000-0002-7260-524X and Röglinger, Maximilian and vom Brocke, Jan (2021) The Business Process Design Space for exploring process redesign alternatives. Business Process Management Journal. ISSN 1463-7154

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Abstract

Purpose – Process redesign refers to the intentional change of business processes. While process redesign methods provide structure to redesign projects, they provide limited support during the actual creation of to-be processes. More specifically, existing approaches hardly develop an ontological perspective on what can be changed from a process design point of view and they provide limited procedural guidance on how to derive possible process design alternatives. This paper aims to provide structured guidance during the to-be process creation. Design/methodology/approach – Using design space exploration as a theoretical lens, we develop a conceptual model of the design space for business processes, which facilitates the systematic exploration of design alternatives along different dimensions. We utilized an established method for taxonomy development for constructing our conceptual model. First, we derived design dimensions for business processes and underlying characteristics through a literature review. Second, we conducted semi-structured interviews with professional process experts. Third, we evaluated our artifact through three real-world applications. Findings – We identified 19 business process design dimensions that are grouped into different layers and specified by underlying characteristics. Guiding questions and illustrative real-world examples help to deploy these design dimensions in practice. Taken together, the design dimensions form the “Business Process Design Space” (BPD-Space). Research limitations/implications – Practitioners can use the BPD-Space to explore, question, and rethink business processes in various respects. Originality/value – The BPD-Space complements existing approaches by explicating process design dimensions. It abstracts from specific process flows and representations of processes and supports an unconstrained exploration of various alternative process designs.

Item Type: Article
Additional Information: This research has been funded by ERASMUS+ (EU Funding 2018-1-LI01-KA203-000114 „Reference Module Design for Explorative Business Process Management“)
Keywords: Business Process Redesign, Process Improvement, Process Innovation, Design Space Exploration
Divisions: Departments > Wirtschaftsinformatik u. Operations Mgmt > Data, Process and Knowledge Management
Version of the Document: Published
Variance from Published Version: Not applicable
Depositing User: Steven Groß
Date Deposited: 15 Jan 2021 09:22
Last Modified: 14 Jun 2021 08:43
Related URLs:
FIDES Link: https://bach.wu.ac.at/d/research/results/100130/
URI: https://epub.wu.ac.at/id/eprint/7948

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