BPM Adoption at Bilfinger

Bolboli, Seyed Amir and Hasenauer, Ludger and Cabanillas Macias, Cristina ORCID: https://orcid.org/0000-0001-9182-8847 (2019) BPM Adoption at Bilfinger. In: CEUR Workshop Proceedings. Proceedings of the Industry Forum at BPM 2019, CEUR Workshop Proceedings, Vienna, Austria. pp. 94-105.

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Big size corporate companies that opt for Business ProcessManagement (BPM) adoption invest a lot in BPM initiatives with theprimary focus on the identification and standardization of best practicesin the different phases of the BPM lifecycle. The business processes de-signed are usually seen as the standard way of executing the processesand tend not be adapted to specific customers' need or changing condi-tions. Furthermore, the acceptance of a paradigm shift by the end usersis an added challenge. This case introduces a success story on BPMadoption in complex environments where different organizational unitswith different needs are involved. The projects executed in different unitsrespond to specific customers’ requirements, which affects the set of pro-cesses to be designed and executed within them. We developed a novelapproach inspired by the Cynefin framework and used it to define processarchitectures and the respective business process models for a subset ofthe units. To ensure the applicability and acceptance of the new paradigmwe followed a number of well-known methodologies and practices (e.g.SCRUM and gamification). As a result, we managed to move from thetraditional function orientation to BPM orientation taking into consid-eration the flexibility needs, and we received very positive feedback fromour end users.

Item Type: Book Section
Keywords: Business process management, BPM adoption, paradigmshift, process orientation, process architecture, process map, processmodeling
Divisions: Departments > Informationsverarbeitung u Prozessmanag. > Informationswirtschaft
Version of the Document: Draft
Depositing User: Gertraud Novotny
Date Deposited: 06 May 2020 09:02
Last Modified: 06 May 2020 09:02
Related URLs:
FIDES Link: https://bach.wu.ac.at/d/research/results/95528/
URI: https://epub.wu.ac.at/id/eprint/7592


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