Process Mining as a Strategy of Inquiry: Understanding Design Interventions and the Development of Business Processes

Wurm, Bastian (2019) Process Mining as a Strategy of Inquiry: Understanding Design Interventions and the Development of Business Processes. In: CEUR Workshop Proceedings vol. 2420. Benoît Depaire, Johannes De Smedt, Marlon Dumas, Dirk Fahland, Akhil Kumar, Henrik Leopold, Manfred Reichert, Stefanie Rinderle-Ma, Stefan Schulte, Stefan Seidel, Wil van der Aalst, Vienna. pp. 66-71. ISBN 1613-0073

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Abstract

Process (re-)design and improvement are important aspectsof the Business Process Management (BPM) life-cycle. Yet, there is lit-tle empirical evidence on how design interventions materialize in actualprocess execution, leading to repeated failure of such initiatives. In thisdissertation I use the emerging affordances of process mining algorithmsto address this important limitation. In particular, I devise a methodthat combines process mining and grounded theory to study processualphenomena. Consequently, this method is applied to investigate changein business processes. This thesis contributes to the body of knowledgein BPM and bordering disciplines by demonstrating how process min-ing can be used as a method to study processual phenomena. Furtherthis research sheds light on the impact of design interventions on actualprocess execution and vica versa.

Item Type: Book Section
Keywords: Process Mining; Methods; Computational-intensive Theory Development, Stability and Change, Process Design, Business Process Management
Divisions: Departments > Informationsverarbeitung u Prozessmanag. > Informationswirtschaft > Mendling
Version of the Document: Published
Depositing User: Gertraud Novotny
Date Deposited: 12 Mar 2020 10:45
Last Modified: 12 Mar 2020 10:45
Related URLs:
FIDES Link: https://bach.wu.ac.at/d/research/results/94647/
URI: https://epub.wu.ac.at/id/eprint/7520

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