End-user Empowerment: An Interdisciplinary Perspective

Human, Soheil and Gsenger, Rita and Neumann, Gustaf (2020) End-user Empowerment: An Interdisciplinary Perspective. In: Hawaii International Conference on System Sciences 2020, Jan 7, 2020 - Jan 10, 2020, Hawaii, United States.

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In virtue of fast spreading emerging technologies, considering end-user empowerment (or human empowerment) while developing or adapting technologies gains importance. Even though many different approaches to end-user empowerment have been proposed, it is hardly clear what "end-user (human) empowerment" is and how it is possible to develop "end-user empowering systems". This paper offers an interdisciplinary perspective on how it can be possible to arrive at a synthesized concept of end-user empowerment, in particular regarding the development of Information and Communication Technologies (ICTs). The provided interdisciplinary perspective includes concepts from Computer Science, Information Systems, Cognitive Science, Psychology, Sociology, Science-Technology-Society, Design, System Science and Philosophy. Based on an interdisciplinary literature review, and from an enactivist, pluralist, and constructivist perspective, we argue that the individual end-users and their needs and values, as well as the environment (including socioeconomical contexts, other actors, etc.) and technologies they interact with, continuously co-create the conception of end-user empowerment. Moreover, we propose that perceiving technological development as co-creation, and considering technologies as value-bearers could provide the first steps in the development of conceptual frameworks required for the development of end-user empowering systems.

Item Type: Conference or Workshop Item (Paper)
Keywords: End-user Empowerment, Human-centricity, Information Systems, Sociology of Science and Technology, Design
Divisions: Departments > Informationsverarbeitung u Prozessmanag. > Informationswirtschaft > Wirtschaftsinformatik und Neue Medien
Version of the Document: Published
Variance from Published Version: None
Depositing User: Soheil Human
Date Deposited: 27 Feb 2020 09:05
Last Modified: 27 Feb 2020 09:05
Related URLs:
FIDES Link: https://bach.wu.ac.at/d/research/results/94430/
URI: https://epub.wu.ac.at/id/eprint/7494


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