Manufacturing Management Practices in the Western Balkans

Cerar, Jelena and Nell, Phillip C. (2020) Manufacturing Management Practices in the Western Balkans. WU Vienna University of Economics and Business, Vienna.

Manufacturing Management Practices in the WB_Cerar and Nell 2020.pdf

Download (4MB) | Preview


In this report, we investigate the quality of management practices in manufacturing plants in the Western Balkans. In particular, we focus on modern operations, quality of monitoring, target setting and talent management. Drawing on 385 survey responses from plant managers in Bosnia and Herzegovina, Croatia, North Macedonia and Serbia, we find that management practices scores are similar in all four countries. Our results also show significant variation in management scores across industries and ownership types of the plants. Furthermore, the plants owned by foreign MNCs were found to be better run than domestic plants in all types of management practices in all four countries. Trying to answer the question which MNC HQ resources significantly affect the level of management practices in their subsidiary plants, we find that the average HQ country level of management practices is positively associated with the level of management practices in their subsidiary plants. This effect is even stronger when the HQ provides written procedures and trainings to subsidiary plants to help them implement the best practices from the HQ. Finally, based on the personal interviews with managers in 28 plants, we highlight external conditions that prevent the plants from improving their management practices.

Item Type: Other
Additional Information: A study supported by Festo Fellowship.
Divisions: Departments > Welthandel
Departments > Welthandel > International Business
Departments > Welthandel > International Business > Nell
Kompetenzzentren > Emerging Markets and CEE
Version of the Document: Published
Depositing User: Gertraud Novotny
Date Deposited: 10 Feb 2020 10:06
Last Modified: 10 Feb 2020 10:06
Related URLs:


View Item View Item


Downloads per month over past year

View more statistics