Applying the Delphi method to determine best practices for outsourcing logistics in disaster relief

Gossler, Timo and Falagara, Ioanna and Wakolbinger, Tina ORCID: and Buber, Renate (2019) Applying the Delphi method to determine best practices for outsourcing logistics in disaster relief. Journal of Humanitarian Logistics and Supply Chain Management, 9 (3). pp. 438-474. ISSN 2042-6747

Available under License Creative Commons: Attribution 4.0 International (CC BY 4.0).

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Purpose: The purpose of this paper is to determine best practices of aid agencies for outsourcing logistics tocommercial logistics service providers (LSPs) in disaster relief. Moreover, it evaluates the application of the Delphi method for research in humanitarian logistics. Design/methodology/approach: The paper is based on a two-round Delphi study with 31 experts from aid agencies and a complementary full-day focus group with 12 experts from aid agencies and LSPs. Findings: The study revealed 12 best practices for outsourcing logistics in disaster relief and a compilation of more than 100 activities for putting these practices into action. Experts consider a proper balance between efficiency and compliance, a detailed contract and a detailed service request most important. Additionally, the Delphi method was found to be a promising technique for research on humanitarian logistics. Research limitations/implications: By critically examining the Delphi method, this study establishes the basis for a wider application of the technique in the field of humanitarian logistics. Furthermore, it can help to prioritize future research as the ranking of practices reflects the priorities of practitioners. Practical implications: The paper provides guidance to practitioners at aid agencies in charge ofoutsourcing logistics. Originality/value: This research is one of the first in the field of humanitarian logistics to apply the Delphi method. Moreover, it addresses the lack of literature dealing with approaches for building successful cross-sectoral partnerships.

Item Type: Article
Additional Information: This research is fundedby the Austrian Science Fund (FWF): Project No. 26015.
Keywords: Outsourcing, Humanitarian logistics, Delphi, Logistics services, Private Sector Partnerships
Divisions: Departments > Welthandel > Transportwirtschaft und Logistik > Wakolbinger
Forschungsinstitute > Supply Chain Management
Kompetenzzentren > Sustainability Transf. & Responsibility
Version of the Document: Published
Depositing User: Gertraud Novotny
Date Deposited: 16 Dec 2019 09:00
Last Modified: 07 May 2021 15:34
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