Navigating Through the Maze of Business Process Change Methods

Gross, Steven and Malinova Mandelburger, Monika and Mendling, Jan (2019) Navigating Through the Maze of Business Process Change Methods. In: Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52). ScholarSpace University of Hawaii at Manoa, Maui, Hawaii. pp. 6270-6279. ISBN 978-0-9981331-2-6

Available under License Creative Commons: Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0).

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Business Process Management (BPM) is an approach adopted by many organizations for improving their business processes in order to serve their customers more efficiently and effectively. Literature on BPM offers a plethora of methods used as a guide when improving business processes. Some are promoted as methods for process reengineering, while others as methods for improvement, redesign, or innovation. The number of BPM methods is overwhelming, such that organizations are faced with the challenge to select one that best fits their needs. In this paper, we follow a systematic literature review approach to investigate the characteristics of existing BPM methods. We find that the ambition, nature and perspective of the methods are important to determine whether they can be used for radical or incremental process change. Our findings point to the lack of research done on methods for radical process change.

Item Type: Book Section
Divisions: Departments > Informationsverarbeitung u Prozessmanag. > Informationswirtschaft > Mendling
Version of the Document: Published
Depositing User: Gertraud Novotny
Date Deposited: 18 Feb 2019 13:04
Last Modified: 23 Nov 2020 15:55
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