Shared misunderstandings? Competing and conflicting meaning structures in quality assurance

Vettori, Oliver (2018) Shared misunderstandings? Competing and conflicting meaning structures in quality assurance. Quality in Higher Education, 24 (2). pp. 85-101. ISSN 1353-8322

Available under License Creative Commons: Attribution 4.0 International (CC BY 4.0).

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This article shows how the professional discourse on quality assurance in higher education is building on latent meaning structures that can be competing with each other and even subvert the messages on the manifest level. Taking the case of the Austrian higher education system as an example and employing a reconstructive-interpretative approach rooted in social science hermeneutics, five different meaning patterns are presented: a consumer protection pattern, an educative pattern, an entrepreneurial pattern, a managerial pattern and a quality engineering pattern. By analysing and comparing these patterns, the study argues for paying more attention to latencies and implicit meanings that might be overlooked by focusing on the manifest level of the discourse, in order to not lose track of important contradictions and sources of potential conflict.

Item Type: Article
Divisions: Departments > Management > Public Management und Governance
Version of the Document: Published
Depositing User: Gertraud Novotny
Date Deposited: 20 Aug 2018 09:10
Last Modified: 16 Oct 2018 19:57
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