Towards a prioritization of needs to support decision making in organizational change processes

Kaiser, Alexander and Fahrenbach, Florian and Kragulj, Florian and Grisold, Thomas (2018) Towards a prioritization of needs to support decision making in organizational change processes. In: Proceedings of the Fiftyth First Annual Hawaii International Conference on System Sciences (HICSS-51). IEEE Computer Society Press, Waikoloa. pp. 4390-4399. ISBN 978-0-9981331-1-9

Available under License Creative Commons: Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0).

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The purpose of this paper is to introduce a decision support system to prioritize needs that are anchored in an organization. We build on a systems-thinking approach and develop a weighted additive index which considers different viewpoints of organizational stakeholders. First, we briefly review the literature about identifying and prioritizing needs from various scientific disciplines. Then, we use boundary critique to identify critical stakeholders that lead to three different viewpoints in the decision support system. The internal view reflects needs that members of the organization find important and urgent to be satisfied. The external view considers knowledge of outsiders, i.e. who do not work in the organization but are acquainted with it (e.g. experts, customers, facilitators). The systemic view considers system inherent interrelations of needs as perceived by decision makers in the organization. These stakeholder views get assessed by different dimensions, which are subsequently combined and weighted. Based on a method to identify needs, we apply this index in an case study conducted in Austria and discuss implications for theory and practice.

Item Type: Book Section
Keywords: decision support,knowledge management,knowledge about needs
Divisions: Departments > Informationsverarbeitung u Prozessmanag. > Informationswirtschaft
Kompetenzzentren > Sustainability Transf. & Responsibility
Version of the Document: Published
Depositing User: Gertraud Novotny
Date Deposited: 22 Jan 2018 09:23
Last Modified: 14 Sep 2018 15:51
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