A Study on the Effects of Routing Symbol Design on Process Model Comprehension

Figl, Kathrin and Recker, Jan and Mendling, Jan (2013) A Study on the Effects of Routing Symbol Design on Process Model Comprehension. Decision Support Systems, 54 (2). pp. 1104-1118. ISSN 0167-9236


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Process modeling grammars are used to create models of business processes. In this paper, we discuss how different routing symbol designs affect an individual's ability to comprehend process models. We conduct an experiment with 154 students to ascertain which visual design principles influence process model comprehension. Our findings suggest that design principles related to perceptual discriminability and pop out improve comprehension accuracy. Furthermore, semantic transparency and aesthetic design of symbols lower the perceived difficulty of comprehension. Our results inform important principles about notational design of process modeling grammars and the effective use of process modeling in practice.

Item Type: Article
Additional Information: To see the final version of this paper please visit the publisher's website. Access to the published version may require a subscription. The definitive version is available at http://www.elsevier.com/.
Keywords: process modeling / notational design / routing symbols / comprehension / cognitive effectiveness
Divisions: Departments > Informationsverarbeitung u Prozessmanag. > Informationswirtschaft > Wirtschaftsinformatik und Neue Medien
Version of the Document: Accepted for Publication
Variance from Published Version: None
Depositing User: ePub Administrator
Date Deposited: 04 Apr 2013 13:58
Last Modified: 14 Sep 2018 15:51
Related URLs:
FIDES Link: https://bach.wu.ac.at/d/research/results/60301/
URI: https://epub.wu.ac.at/id/eprint/3840


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