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How do Machine Learning, Robotic Process Automation, and Blockchains Affect the Human Factor in Business Process Management?

Mendling, Jan and Decker, Gero and Richard, Hull and Hajo A., Reijers and Ingo, Weber (2018) How do Machine Learning, Robotic Process Automation, and Blockchains Affect the Human Factor in Business Process Management? Communications of the Association for Information Systems, 43 (Art.19). pp. 297-320. ISSN 1529-3181

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Abstract

This paper summarizes a panel discussion at the 15th International Conference on Business Process Management. The panel discussed to what extent the emergence of recent technologies including machine learning, robotic process automation, and blockchain will reduce the human factor in business process management. The panel discussion took place on 14 September, 2017, at the Universitat Politècnica de Catalunya in Barcelona, Spain. Jan Mendling served as a chair; Gero Decker, Richard Hull, Hajo Reijers, and Ingo Weber participated as panelists. The discussions emphasized the impact of emerging technologies at the task level and the coordination level. The major challenges that the panel identified relate to employment, technology acceptance, ethics, customer experience, job design, social integration, and regulation.

Item Type: Article
Keywords: Business Process Management, Process Automation, Artificial Intelligence, Machine Learning, Robotic Process Automation, Blockchain
Divisions: Departments > Informationsverarbeitung u Prozessmanag. > Informationswirtschaft > Mendling
Version of the Document: Published
Variance from Published Version: None
Depositing User: Jan Mendling
Date Deposited: 04 Oct 2018 10:19
Last Modified: 30 Oct 2018 13:48
Related URLs:
FIDES Link: https://bach.wu.ac.at/d/research/results/87471/
URI: http://epub.wu.ac.at/id/eprint/6557

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