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Process Innovation as Creative Problem-Solving: An Experimental Study of Textual Descriptions and Diagrams

Figl, Kathrin and Recker, Jan (2016) Process Innovation as Creative Problem-Solving: An Experimental Study of Textual Descriptions and Diagrams. Information & Management, 53 (6). pp. 767-786. ISSN 0378-7206

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Abstract

The use of process models to support business analysts' idea-generation tasks has been a long-standing topic of interest in process improvement. We examine how two types of representations of organizational processes - textual and diagrammatic - assist analysts in developing innovative solutions to process-redesign tasks. The results of our study clarify the types of process-redesign ideas generated by analysts who work with text versus those who work with models. We find that the volume and originality of process-redesign ideas do not differ significantly but that appropriateness of ideas varies. We discuss the implications of these findings for research and practice in process improvement.

Item Type: Article
Additional Information: To see the final version of this paper please visit the publisher's website. Access to the published version requires a subscription.
Keywords: Process innovation; Business process models; Business process reengineering; Creative problem solving; Diagrams
Divisions: Departments > Informationsverarbeitung u Prozessmanag. > Wirtschaftsinformatik und Neue Medien
Version of the Document: Accepted for Publication
Depositing User: Gertraud Novotny
Date Deposited: 17 Jul 2017 12:54
Last Modified: 17 Jul 2017 15:28
Related URLs:
FIDES Link: https://bach.wu.ac.at/d/research/results/77200/
URI: http://epub.wu.ac.at/id/eprint/5645

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