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Comprehension of Procedural Visual Business Process Models

Figl, Kathrin (2017) Comprehension of Procedural Visual Business Process Models. Business & Information Systems Engineering, 59 (1). pp. 41-67. ISSN 2363-7005

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Abstract

Visual process models are meant to facilitate comprehension of business processes. However, in practice, process models can be difficult to understand. The main goal of this article is to clarify the sources of cognitive effort in comprehending process models. The article undertakes a comprehensive descriptive review of empirical and theoretical work in order to categorize and summarize systematically existing findings on the factors that influence comprehension of visual process models. Methodologically, the article builds on a review of forty empirical studies that measure objective comprehension of process models, seven studies that measure subjective comprehension and user preferences, and thirty-two articles that discuss the factors that influence the comprehension of process models. The article provides information systems researchers with an overview of the empirical state of the art of process model comprehension and provides recommendations for new research questions to be addressed and methods to be used in future experiments.

Item Type: Article
Additional Information: This article is published with open access at Springerlink.com.
Keywords: Process modeling, Comprehension, Human information behavior, Literature review
Divisions: Departments > Informationsverarbeitung u Prozessmanag. > Informationswirtschaft > Wirtschaftsinformatik und Neue Medien
Version of the Document: Published
Depositing User: ePub Administrator
Date Deposited: 09 Jan 2017 11:41
Last Modified: 23 May 2017 11:21
Related URLs:
URI: http://epub.wu.ac.at/id/eprint/5368

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