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A Comprehensive Framework Approach using Content, Context, Process Views to Combine Methods from Operations Research for IT Assessments

Bernroider, Edward and Koch, Stefan and Stix, Volker (2013) A Comprehensive Framework Approach using Content, Context, Process Views to Combine Methods from Operations Research for IT Assessments. Information Systems Management, 30 (1). pp. 75-88. ISSN 1934-8703

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Abstract

Motivated by IT evaluation problems identified in a large public sector organization, we propose how evaluation requirements can be supported by a framework combining different models and methods from IS evaluation theory. The article extends the content, context, process (CCP) perspectives of organizational change with operations research techniques and demonstrates the approach in practice for an Enterprise Resource Planning evaluation. (authors' abstract)

Item Type: Article
Additional Information: To see the final version of this paper please visit the publisher's website. Access to the published version may require a subscription.
Keywords: IT evaluation / information systems / multi criteria decision making / case study / decision support systems
Divisions: Departments > Informationsverarbeitung u Prozessmanag. > Informationswirtschaft
Version of the Document: Accepted for Publication
Variance from Published Version: Minor
Depositing User: ePub Administrator
Date Deposited: 27 Jun 2013 12:00
Last Modified: 20 Jun 2015 02:11
Related URLs:
FIDES Link: https://bach.wu.ac.at/d/research/results/56837/
URI: http://epub.wu.ac.at/id/eprint/3917

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